STANDBY CARE · SUPPORT AT HOME
Support at Home, explained.
Understand your options for living well at home. Explore the Australian Government’s Support at Home program, then talk with Standby Care about the support that matters to you.
01 · ABOUT THE PROGRAM
What is Support at Home?
Support at Home helps older Australians access government-funded care in their own homes. It replaced the Home Care Packages and Short-Term Restorative Care programs on 1 November 2025.
01
Stay comfortable at home
02
Keep your daily routines
03
Access care for your needs
04
Stay connected to community
A HELPFUL STARTING POINT
Support shaped around your needs
An aged care assessment identifies the services you are eligible for. Your care plan should reflect your goals, preferences and everyday life.
Some services have participant contributions based on income and assets. Ask about service prices and your contribution before agreeing to care.
02 · YOUR APPLICATION JOURNEY
From first enquiry to support at home
A clear, six-step guide to getting started. Your circumstances and assessed priority will determine the timing.
01
Register
START WITH MY AGED CARE
Call My Aged Care on 1800 200 422 or apply online to request an assessment.
02
Initial review
SHARE YOUR SITUATION
Your details and care needs are reviewed so an assessment can be arranged.
03
Assessment
DISCUSS YOUR NEEDS
An assessor talks with you about daily activities, health, independence and your goals.
04
Your decision
REVIEW YOUR SUPPORT PLAN
You receive the outcome and, if approved, information about eligible services and funding.
05
Funding
WAIT FOR ALLOCATION
Funding is allocated according to assessed priority and availability. Waiting times vary.
06
Begin care
AGREE ON YOUR PLAN
Choose a provider and agree on services, prices, a care plan and a start date.
03 · THREE SERVICE CATEGORIES
Support for every part of daily life
The program groups approved services into clinical supports, independence and everyday living.
A · CLINICAL SUPPORTS
Clinical Care
Professional care to support health, recovery and day-to-day wellbeing.
- Nursing care
- Physiotherapy and allied health
- Nutrition and dietetics
- Care management
B · INDEPENDENCE
Independence Support
Practical support to make daily activities easier and help you stay connected.
- Personal care
- Social support
- Transport
- Respite care
C · EVERYDAY LIVING
Everyday Living
Help with household tasks so home remains a comfortable place to live.
- Domestic assistance
- Meal preparation
- Home maintenance
- Gardening support
04 · FUNDING CLASSIFICATIONS
Eight levels of ongoing support
Your assessment determines your funding classification. Expand a level to see how its budget works.
Classification 1 provides an annual funding amount of $11,010.01, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
Classification 2 provides an annual funding amount of $16,451.35, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
Classification 3 provides an annual funding amount of $22,536.81, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
Classification 4 provides an annual funding amount of $30,468.51, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
Classification 5 provides an annual funding amount of $40,729.53, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
Classification 6 provides an annual funding amount of $49,365.27, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
Classification 7 provides an annual funding amount of $59,660.00, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
Classification 8 provides an annual funding amount of $80,137.12, allocated in quarterly budgets.
Work with your provider to choose approved services that fit your goals, needs and available budget.
The amount includes 10% for care management. Participant contributions may apply to some services.
FREQUENTLY ASKED
Your questions, answered.
Looking for guidance for yourself or someone you love? Talk to Standby Care about the next step.
Support at Home replaced the Home Care Packages program on 1 November 2025. It has eight ongoing funding classifications and separate short-term pathways. People who transitioned from a Home Care Package have specific transition arrangements.
Standby Care can guide you through the My Aged Care application, help you prepare for your assessment and support you at each step.
Waiting times depend on your assessed priority and funding availability. Standby Care can help you follow up with My Aged Care, check your application status and report any changes in your needs.
Yes. Contact Standby Care to discuss your goals, the support you are looking for, and service availability.
Contact Standby Care if your needs change. We can review your services with you and help arrange a support plan review or reassessment when required.